“One of the best videos I’ve seen in this field - an absolutely fantastic resource.”

Youth Justice Board

“You built honest, trusting relationships that enabled people to share their lived experiences openly. The work helped us get under the skin of the issue and informed a successful national pilot.”

Lewisham Strategic Partnership

“You listened carefully, offered expert advice, and built strong trust with participants. The resulting case studies are consistently high-quality and continue to be used to explain personal health budgets and personalised care.”

NHS England

“Your sensitive, human approach brought the findings to life in a way a written report never could. Policy colleagues were exposed to real views from real people, and the case studies were widely shared across the industry.”

OFGEM

“Your work surfaced insights that directly shaped how the service was designed. Families trusted you enough to be candid about their lives, giving us a deeper understanding than other methods alone could provide.”

The Young Foundation

“You invested time to understand both the brief and the wider context, enabling you to drive the work forward with confidence. Your people skills put participants at ease, and your insights delivered clear, thoughtful and impactful outcomes. I can confidently recommend Close-Up Research.”

General Pharmaceutical Council

“Your video-ethnography captured deeply personal insights into everyday life with chronic kidney failure. Beyond insight, the work created a powerful evidence base that helped patients and clinicians engage more openly. Professional, empathic, and a joy to work with.”

NHS Institute for Innovation & Improvement

“You brought new insight into the complex, interconnected nature of rural exclusion. Your ability to grasp complex issues, understand context, and communicate what matters - creatively and accessibly - is impressive. I’d have no hesitation in recommending Close-Up Research.”

Commission for Rural Communities

“You listened carefully, asked the right questions, and responded flexibly as our needs evolved. The final films were excellent - widely used at international conferences and as a trusted member resource. You bring deep experience, honesty, and a polished finish.”

Advancing Quality Alliance (AQuA)

“By really listening to disabled and older people, you enabled us - and the council - to see the reality of people’s lives. Grounded in solid research, your approach created powerful, in-depth insights that helped make a compelling case for change.”

Essex Coalition for Disabled People

“You quickly got to the heart of the brief and produced engaging video case studies that made a real contribution to our research. Your creative ideas and insights strengthened the findings, and I wouldn’t hesitate to recommend Close-Up Research.”

Anglian Water

“You grounded the work deeply in the consumer perspective — at both design and analysis stage. The case studies brought the research to life and made it clear this was genuine, policy-relevant insight, not lobbying. We've since used the work to help shape Government guidance, including what became Pension Wise.”

AEGON